Frequently Asked Questions (FAQ)
Q. What is the difference between the free Air Cam Lite and the paid
A. Air Cam Lite works within your home WiFi
network only. The paid Air Cam works with external network
(3G/or WiFi), so you can view your home webcam anywhere on the road.
Q. What kind of video quality would I get from Air Cam?
A. The video quality depends on many factors,
including your webcam driver, computer CPU, network bandwidth.
Under most circumstances, you will get reasonably smooth video feed
on your mobile device. However, don't expect anything close to
HD DVD ;-)
Air Cam also has build-in control to let you adjust video frame
rate, in case your network bandwidth is not sufficient to carry high
Q. Does Air Cam support multiple webcams?
A. Yes. If you have multiple compatible
webcams connected to your host computer, Air Cam allows you to
select on your mobile device which one to view.
Q. I am getting occasional "re-connect" message.
What should I do?
A. You will get "re-connect" when your network
drops the connection. Try reducing the frame rate from the Air Cam
app on mobile device.
Q. Does Air Cam support Audio?
A. The current version does not support audio.
Q. Does Air Cam support Windows Vista/XP/Windows
A. Yes. Air Cam works with both 32-bit and
64-bit of Windows OS.
Does Air Cam support connection using non-shared Wi-Fi
or 3G networks?
A. Air Cam Lite does not support external
connection. The full version of Air Cam does. In most cases your home
network has a DSL/Cable router that is responsible for routing the
network traffics in and out of your home network. In order for
your webcam data to be viewable outside your home network, you will
need to configure your router to do port forwarding
on TCP 1726.
Air Cam can configure port forwarding for you automatically if
your router supports uPNP. To configure port forwarding, click
"Options" button of Air Cam for Windows/Mac, select "Remote
Access"->"Port Forwarding", and follow the on-screen instructions.
Please click here for more information.
Q. My IP provided by my Internet service provider changes
frequently. Does Air Cam support dynamic IP?
A. Yes. Air Cam can automatically find
your current IP address.
You will need to specify an email and password on your host
computer, and then enter the same email and password into the Remote
Access Information section on Air Cam on your mobile device. A matching
email/password tells Air Cam which host to connect, and you will be
presented with an Automatic Remote Connection option. Tap on
this option to connect without specifying your router's IP address.
Q. I am getting lags on Edge/3G networks. What can
A. You might not have enough network bandwidth
to carry the data traffic. You can 1) disable audio by
selecting Menu->Disable Audio when Air Cam starts on your mobile
device. You can also reduce the frame rate of Air Cam directly
from your mobile device.
Q. I have two webcams on different computers at home, and how do I
connect to them remotely?
A. Normally, when you configure port-forwarding
for Air Cam, you can only forward the port to a single computer in
your home. For multiple computers, you can use different port
number to differentiate them.
For instance, Let's say you have two computers with IP
192.168.1.101 and 192.168.1.102, both running Air Cam.
Connecting from your local network is not a problem. To
connect remotely, you will need to configure port-forwarding on your router accordingly,
192.168.1.101 uses internal port 1726; external port 1726
192.168.1.102 uses internal port 1726; external port
Then, on your mobile device, connect using Manual Connection option by
specifying both your public IP and port:
Q. I would like to suggest a feature to Air Cam,
Where should I send my suggestions to?
A. Please post your suggestions to our support
forum, or email us at
firstname.lastname@example.org. We appreciate your feedback!
Q. How do I completely remove Air Cam from my computer?
A. On Windows, run the "Uninstall" program from
the start menu's Air Cam folder. On Mac, download and run the uninstall script for Mac.
Q. How do I remove the IP Cam driver from Air Cam on my mac?
A. Some times the IP Cam driver causes
interference to other applications on mac. You can remove the
driver by clicking "Add IP Cam" -> "Driver ..." -> "Uninstall
Driver" from Air Cam on mac. Please reboot the mac afterwards.
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