Air Cam

Frequently Asked Questions (FAQ)

 

Q. What is the difference between the free Air Cam Lite and the paid Air Cam?

A. Air Cam Lite works within your home WiFi network only.  The paid Air Cam works with external network (3G/or WiFi), so you can view your home webcam anywhere on the road.

Q. What kind of video quality would I get from Air Cam?

A. The video quality depends on many factors, including your webcam driver, computer CPU, network bandwidth.  Under most circumstances, you will get reasonably smooth video feed on your mobile device.  However, don't expect anything close to HD DVD ;-)

Air Cam also has build-in control to let you adjust video frame rate, in case your network bandwidth is not sufficient to carry high frame rate.

Q. Does Air Cam support multiple webcams?

A. Yes.  If you have multiple compatible webcams connected to your host computer, Air Cam allows you to select on your mobile device which one to view.

Q. I am getting occasional "re-connect" message.  What should I do?

A. You will get "re-connect" when your network drops the connection. Try reducing the frame rate from the Air Cam app on mobile device.

Q. Does Air Cam support Audio?

A. The current version does not support audio.

Q. Does Air Cam support Windows Vista/XP/Windows 7/8?

A. Yes.  Air Cam works with both 32-bit and 64-bit of Windows OS.

Q. Does Air Cam support connection using non-shared Wi-Fi or 3G networks?

A. Air Cam Lite does not support external connection.  The full version of Air Cam does.  In most cases your home network has a DSL/Cable router that is responsible for routing the network traffics in and out of your home network.  In order for your webcam data to be viewable outside your home network, you will need to configure your router to do port forwarding on TCP 1726

Air Cam can configure port forwarding for you automatically if your router supports uPNP.  To configure port forwarding, click "Options" button of Air Cam for Windows/Mac, select "Remote Access"->"Port Forwarding", and follow the on-screen instructions.

Please click here for more information.

Q. My IP provided by my Internet service provider changes frequently.  Does Air Cam support dynamic IP?

A. Yes.  Air Cam can automatically find your current IP address. 

You will need to specify an email and password on your host computer, and then enter the same email and password into the Remote Access Information section on Air Cam on your mobile device.  A matching email/password tells Air Cam which host to connect, and you will be presented with an Automatic Remote Connection option.  Tap on this option to connect without specifying your router's IP address.

Q. I am getting lags on Edge/3G networks.  What can I do?

A. You might not have enough network bandwidth to carry the data traffic.  You can 1) disable audio by selecting Menu->Disable Audio when Air Cam starts on your mobile device.  You can also reduce the frame rate of Air Cam directly from your mobile device.

Q. I have two webcams on different computers at home, and how do I connect to them remotely?

A. Normally, when you configure port-forwarding for Air Cam, you can only forward the port to a single computer in your home.  For multiple computers, you can use different port number to differentiate them.

For instance, Let's say you have two computers with IP 192.168.1.101 and 192.168.1.102, both running Air Cam.  Connecting from your local network is not a problem.  To connect remotely, you will need to configure port-forwarding on your router accordingly, for instance:

192.168.1.101 uses internal port 1726; external port 1726

192.168.1.102 uses internal port 1726; external port 17260

Then, on your mobile device, connect using Manual Connection option by specifying both your public IP and port:

your_public_ip:1726

your_public_ip:17260

Q. I would like to suggest a feature to Air Cam,  Where should I send my suggestions to?

A. Please post your suggestions to our support forum, or email us at support@senstic.com.  We appreciate your feedback!

Q. How do I completely remove Air Cam from my computer?

A. On Windows, run the "Uninstall" program from the start menu's Air Cam folder.  On Mac, download and run the uninstall script for Mac.

Q. How do I remove the IP Cam driver from Air Cam on my mac?

A. Some times the IP Cam driver causes interference to other applications on mac.  You can remove the driver by clicking "Add IP Cam" -> "Driver ..." -> "Uninstall Driver" from Air Cam on mac.  Please reboot the mac afterwards.

 

 

Post your questions/suggestions on our Support Forum.

You can also Email us at support@senstic.com.



for Windows XP/Vista/7/8

(For Mac OS X 10.6, download older version here.)