Air Cam

Support

Remote Access with Air Cam

**Update**  Air Cam now supports auto port-forwarding.  Please make sure your router has UPNP turned on.  With UPNP, no additional configuration is needed for remote access.  If your router does not support UPNP, please procede with the instructions below on manual port-forwarding.

You can check the UPNP status from Air Cam on your computer.  Click "Connection", and check the UPNP status panel:

Windows:

Mac:

If the status shows UPNP not configured, please check your router settings, and make sure UPNP is turned on.  If your router does not support UPNP, or UPNP does not work properly, please manually configure port forwarding using the instructions below.

 Manual Port Forwarding

If you want to take your mobile device outside your home network but still want to view with Air Cam (either using another Wi-Fi hotspot or using 3G), you will need to configure your home router to allow remote access to Air Cam.

In most cases, your computer resides within your home network that is connected to the Internet via a router (provided by your broadband carrier or purchased separately).  Your router is responsible for routing the traffic between your home network and the Internet.  Most routers ship with built-in firewall that prevents your computer from being accessed (as a server) from the Internet.  This presents a problem if you want to remotely access Air Cam, since the firewall does not allow the access when your mobile device is connected from the Internet.

Fortunately, most routers also provide ways to overwrite the default firewall settings.  In order to allow remote access of Air Cam, you will need to configure the router to route all incoming TCP traffic at port 1726 to your computer.

Since there are zillions of different routers out there in the market, there is no way for us to provide the general instructions on how to configure every one of them.  Here, we are providing the instructions for a number of common models.  If you do not have the same model, you can still get a feel on what needs to be done, and then consult the user manual of your router to change the configuration.

For other routers, please consult the following page for detailed instructions:

http://www.portfoward.com

Important: Because of bandwidth limitation (and especially the uplink bandwidth limit imposed by most DSL/Cable carriers), you might experience performance degrade (i.e., dropped frame, dropped audio, and general slowness) when connecting using remote access.

 

Post your questions/suggestions on our Support Forum.

You can also Email us at support@senstic.com.




(For Mac OS X 10.6, download older version here.)