i-Clickr PowerPoint Remote
Frequently Asked Questions (FAQ)
Q. What is the hardware/software requirement to use i-Clickr?
A. You will need the following
- An iPhone or iPod Touch with i-Clickr installed. You can
purchase it from Apple's iTunes App Store.
- A Windows PC/Mac with i-Clickr installed. You
can download it at this website for free.
- Wireless capability on the Windows PC/Mac.
Q. Which version of PowerPoint does
i-Clickr support?
A.
i-Clickr supports all
PowerPoint version from Office XP to the latest Office 2007 on
Windows.
Please note that you will need PowerPoint installed on your host PC
in order to run your presentation. The i-Clickr software does
not substitute the normal PowerPoint software.
Q. Will i-Clickr work with PowerPoint on
Mac computers?
A.
Yes, i-Clickr now supports
Office Mac 2008 running on Mac OS X Leopard. Simply download
the free Mac OS X program on our website to get started.
Note that Office Mac 2004 is not fully
supported in the current version, and will most likely not supported
in the future because of certain limitations imposed by Microsoft.
Your slides will not be correctly shown by i-Clickr on your iPhone/iPod
Touch. However, it will still let you control your
presentation and view your slide notes.
Q. I am having problem connecting the iPhone to my PC. i-Clickr
on my iPhone sees the PC, but when I try to connect to it, the
iPhone displays the message "Unable to connect to ..." How do I make
the connection work?
A. This means there is a firewall blocking your
i-Clickr connection. Make sure your firewall allows TCP port
1725. If you are using Windows build-in firewall, please
refer to
this article on how to do this:
If you are using a 3rd party firewall software, please consult your
firewall manual.
If you are running i-Clickr on a Windows system
under VMWare/Parallel on a Mac, change your network
setting from "NAT" to "Bridged". Otherwise, your iPhone/iPod
won't be able to see your Windows system from the network.
If you are using
Windows 7, click here on how to
configure Windows Firewall for ad hoc connections.
Q. I am going to use i-Clickr when
visiting a client. Since I might not have access to their
Wi-Fi networks, can I still use i-Clickr without a shared Wi-Fi
connection?
A. Yes, you can set up i-Clickr to use a
direct (ad hoc) wireless connection between your laptop and you
iPhone/iPod Touch. This page shows you how to do that in
detail:
http://www.senstic.com/iphone/iClickr/adhoc.aspx
Q. I am having trouble syncing my app from my PC to my
iPhone.
A.
This problem is not related to our apps. iPhone/iPod
Touch does however have trouble with data sync every once a while.
Try rebooting your PC and your iPhone/iPod Touch. This should
resolve the issue in most cases. If the problem persists,
please contact Apple Support directly.
Q. I am getting "Cannot set adapter to normal mode" when using
Direct Connection".
A. If you are getting the error "Cannot set adapter to normal mode" when starting "Direct Connection", this means your wireless adapter is not compatible with the auto-setup that i-Clickr is trying to do (more technically, i-Clickr is using Windows Wireless Zero Configuration, but your wireless adapter manufacturer doesn't support it in its driver program).
In this case, you will have to manually set up an ad hoc network. Please use the following instructions:
Vista:
http://www.senstic.com/iphone/iClickr/adhoc_win_manual_Vista.aspx
XP:
http://www.senstic.com/iphone/iClickr/adhoc_win_manual_xp.aspx
Q. I am getting "Unable to load slide." error
on i-Clickr for Windows when it tries to open a
presentation file.
A. This is due to your
Microsoft Office not installed correctly. See
here.
Post your questions/suggestions on our Support Forum.
You can also Email us at support@senstic.com.