Frequently Asked Questions (FAQ)

Q. PocketAudio on my iPhone does not connect to the computer.

A. First, make sure PocketControl is started on the computer.  Then, check the connection message on your iPhone.  If it says "Searching for PocketAudio server," it means the PocketAudio app on the iPhone can't find your computer.  Make sure:

1. Your iPhone is put onto the same Wi-Fi network as your computer. 

2.  Windows users, also make usre you have downloaded and installed Bonjour for Windows.  Then, go to Control Panel->Admin Tools->Services.  Make sure Bonjour Service is in "started" status.  If not, right-click the service, and start it.

3. Windows users, please start PocketControl and make sure SensticPocketService is in "running" status.  If not, start it.

If it says "Unable to connect ...", please check your computer firewall and make sure it does not block TCP port 1782.  You should add the program PocketControl to your firewall exception list.  Please check the screenshots on the support page for Windows or Mac.

Q. PocketAudio can connect to my computer, but how do I get the video to work with XXXX applications?

A.  Please check the support page for configuring common applications such as MSN and Skype.

Q. Can I use PocketAudio with multiple computers on my home network?

A.  Yes.  You can instruct PocketAudio on iPhone to connect to different computers.  Make sure you have downloaded and installed PocketControl software on your computers.   Tap  on the "i" icon on the iPhone app to access the Options menu, then Select PocketAudio Server.










Post your questions/suggestions on our Support Forum.

You can also Email us at support@senstic.com.

for Windows

for Mac OS X (10.9+)
(For Mac OS X 10.7 and 10.8, download older version here.)