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Air Cam

Frequently Asked Questions (FAQ)

Q. What kind of video quality would I get from Air Cam?

A. The video quality depends on many factors, including your webcam driver, computer CPU, network bandwidth.  Under most circumstances, you will get reasonably smooth video feed on your iPhone/iPod.  However, don't expect anything close to HD DVD ;-)

Air Cam also has build-in control to let you adjust video frame rate, in case your network bandwidth is not sufficient to carry high frame rate.

Q. Does Air Cam support multiple webcams?

A. Yes.  If you have multiple compatible webcams connected to your host computer, Air Cam allows you to select on your iPhone/iPod which one to view.

Q. I am getting occasional "re-connect" message.  What should I do?

A. You will get "re-connect" when your network drops the connection. Try reducing the frame rate from the Air Cam app on iPhone.

Q. Does Air Cam support Audio?

A. Yes, both Windows and Mac version supports audio.  Please note that depending on the network bandwidth (for 3G/Edge), you might want to disable audio to reduce the network traffic load.  Otherwise, you might get choppy video and/or discontinued audio.

Q. Does Air Cam support Windows Vista/XP?

A. Yes. 

Q. Will Air Cam support connection using non-shared Wi-Fi or 3G networks in the future?

A. It depends.  There is, in fact, nothing built into Air Cam that prevents you to connect from 3G or from a Wi-Fi spot outside your home.  However, in most cases your home network has a DSL/Cable router that is responsible for routing the network traffics in and out of your home network.  In order for your webcam data to be viewable outside your home network, you will need to configure your router to do port forwarding on TCP 1726.

Unfortunately, there are zillions of different routers/switches out there, and it is impossible for us to provide instructions to every one of them.  We will, however, provide the instructions for a number of common routers/switches as a reference.

Please click here for more information.

Q. Why can't I get the audio from Air Cam?

A. If you are using a Mac computer, make sure your microphone is selected from Apple Menu->System Preferences->Sound.

If you are using Windows, go to Control Panel and select Sound properties.  Turn up the volume of your microphone input.

Q. I am getting lags on Edge/3G networks.  What can I do?

A. You might not have enough network bandwidth to carry the data traffic.  You can 1) disable audio by selecting Menu->Disable Audio when Air Cam starts on your iPhone/iPod.  You can also reduce the frame rate of Air Cam directly from your iPhone/iPod.

Q. I would like to suggest a feature to Air Cam,  Where should I send my suggestions to?

A. Please post your suggestions to our support forum, or email us at support@senstic.com.  We appreciate your feedback!

 

Post your questions/suggestions on our Support Forum.

You can also Email us at support@senstic.com.