Air Cam
Frequently Asked Questions (FAQ)
Q. What kind of video quality would I get from Air Cam?
A. The video quality depends on many factors,
including your webcam driver, computer CPU, network bandwidth.
Under most circumstances, you will get reasonably smooth video feed
on your iPhone/iPod. However, don't expect anything close to
HD DVD ;-)
Air Cam also has build-in control to let you adjust video frame
rate, in case your network bandwidth is not sufficient to carry high
frame rate.
Q. Does Air Cam support multiple webcams?
A. Yes. If you have multiple compatible
webcams connected to your host computer, Air Cam allows you to
select on your iPhone/iPod which one to view.
Q. I am getting occasional "re-connect" message.
What should I do?
A. You will get "re-connect" when your network
drops the connection. Try reducing the frame rate from the Air Cam
app on iPhone.
Q. Does Air Cam support Audio?
A. Yes, both Windows and Mac version supports
audio. Please note that depending on the network bandwidth
(for 3G/Edge), you might want to disable audio to reduce the network
traffic load. Otherwise, you might get choppy video and/or
discontinued audio.
Q. Does Air Cam support Windows Vista/XP?
A. Yes.
Q. Will Air Cam support connection using non-shared Wi-Fi
or 3G networks in the future?
A. It depends. There is, in fact, nothing
built into Air Cam that prevents you to connect from 3G or from a
Wi-Fi spot outside your home. However, in most cases your home
network has a DSL/Cable router that is responsible for routing the
network traffics in and out of your home network. In order for
your webcam data to be viewable outside your home network, you will
need to configure your router to do port forwarding
on TCP 1726.
Unfortunately, there are zillions of different routers/switches
out there, and it is impossible for us to provide instructions to
every one of them. We will, however, provide the instructions
for a number of common routers/switches as a reference.
Please click here for more information.
Q. Why can't I get the audio from Air Cam?
A. If you are using a Mac computer, make sure
your microphone is selected from Apple Menu->System
Preferences->Sound.
If you are using Windows, go to Control Panel and select Sound
properties. Turn up the volume of your microphone input.
Q. I am getting lags on Edge/3G networks. What can
I do?
A. You might not have enough network bandwidth
to carry the data traffic. You can 1) disable audio by
selecting Menu->Disable Audio when Air Cam starts on your iPhone/iPod.
You can also reduce the frame rate of Air Cam directly from your
iPhone/iPod.
Q. I would like to suggest a feature to Air Cam,
Where should I send my suggestions to?
A. Please post your suggestions to our support
forum, or email us at
support@senstic.com. We appreciate your feedback!
Post your questions/suggestions on our
Support Forum.
You can also Email us at
support@senstic.com.