Air TV (Mono or Color)

Frequently Asked Questions (FAQ)

Q. What kind of video quality would I get from Air TV?

A. Because the network bandwidth limitation, the audio/video feed over the network has to be heavily compressed.  Please try the free Air TV Mono app to get a feel of the quality expected.  If you don't like the quality, remember it costs you nothing.

Q. It seems like Air TV can't pick up the TV signal captured by my TV tuner.  What can I do?

A. Currently, Air TV only supports analog TV capture and ATSC digital TV.  You may also use an external digital-to-analog conversion box and let Air TV captures the signal from the conversion box.

  Because of the large number of different TV tuner models out there in the market, It is also likely Air TV might not work well with your particular model.  In this case, please email us (support@senstic.com) with the make/model of your tuner. 

Q. Air TV on my PC freezes sometimes.  What is going on?

A. Please make sure your PC has sufficient resource to run Air TV.  In general, you will need a reasonably powerful computer to run Air TV.  An Intel Core2Duo (or equivalent) based system with 1GB memory should be sufficient.  If problem persists, try closing other programs on your computer to free up system resource.

Q. Will Air Cam support connection using non-shared Wi-Fi or 3G networks?

A. In most cases your home network has a DSL/Cable router that is responsible for routing the network traffics in and out of your home network.  In order for your TV signal data to be viewable outside your home network, you will need to configure your router to do port forwarding on TCP 1728.

Unfortunately, there are zillions of different routers/switches out there, and it is impossible for us to provide instructions to every one of them.  We will, however, provide the instructions for a number of common routers/switches as a reference.

Please click here for more information.

Q. I am getting about 20 seconds of delay between the actual program captured on the computer and the program displayed on my iPhone/iPod Touch.  Is it normal?

A. Yes, it is normal.  Air TV needs to buffer this amount of data in order to provide smooth playback over your network.

Q. I am getting about 20 seconds of delay when I change channels?  Is it normal?

A. Yes, it is normal.  Air TV needs to buffer this amount of data in order to provide smooth playback over your network.

Q. I would like to suggest a feature to Air TV,  Where should I send my suggestions to?

A. Please post your suggestions to our support forum, or email us at support@senstic.com.  We appreciate your feedback!

 

Post your questions/suggestions on our Support Forum.

You can also Email us at support@senstic.com.