Private Eyes
Support
Remote Access with Private Eyes
If you want to take your iPhone/iPod outside your home network
but still want to view with Private Eyes(either using another Wi-Fi
hotspot or using 3G), you will need to configure your home router to
allow remote access to Private Eyes.
In most cases, your computer resides within your home network
that is connected to the Internet via a router (provided by your
broadband carrier or purchased separately). Your router is
responsible for routing the traffic between your home network and
the Internet. Most routers ship with built-in firewall that prevents your
computer from being accessed (as a server) from the
Internet. This presents a problem if you want to remotely
access Private Eyes, since the firewall does not allow the access when
your iPhone/iPod is connected from the Internet.
Fortunately, most routers also provide ways to overwrite the
default firewall settings. In order to allow remote access of
Private Eyes, you will need to configure the router to route all incoming
TCP traffic at port 1780 to your
computer.
Private Eyes can automatically configure most newer router
models. To do that, click "Options"->"Remote
Access"->"Port Forwarding" on Private Eyes for Windows/Mac.
Follow the onscreen instructions.
Port Forwarding can also be configured manually. Since there are zillions of different routers out there in the
market, there is no way for us to provide the general instructions
on how to configure every one of them. Here, we are providing the
instructions for a number of common models. If you do not have
the same model, you can still get a feel on what needs to be done,
and then consult the user manual of your router to change the
configuration.
If your router is not listed above, you can use
the general instructions provided by
portforward.com.
You will need to allow port forwarding on TCP port 1780.
Important: Because of bandwidth limitation (and
especially the uplink bandwidth limit imposed by most DSL/Cable
carriers), you might experience performance degrade (i.e., dropped
frame and general slowness) when connecting using
remote access.
Post your questions/suggestions on our
Support Forum.
You can also Email us at
support@senstic.com.