IP Cam uses UPNP to auto-configure your home router for remote access from external Wi-Fi or 3G
networks of your mobile phone. If remote access is ready, you should see your remote access URL address in the
when clicking the connection button.
When this happens, please check the following:
- Your mac computer is connected to the network.
You can verify the network connection using the Safari browser. If the web
browser displays external webpages correctly, then it's connected to the
- Reboot the Wi-Fi router, if necessary.
Many times networking issue can resolved by simply rebooting the router. You can
reboot the router by unplugging its power cord and power it back on.
- Make sure UPnP is turned on.
IP Cam uses UPnP to auto configure the router for remote access. Most modern
routers support UPnP by default. However, if you are have an older router,
please go to the router's configuration settings, and make sure UPnP is turned
on. Save the settings and reboot the router.
- If Remote Access is not working via UPnP, you can opt to manually
configure port forwarding.
To manually configure port forwarding, click the Connection button from
the app, and click Advanced
, and set Manual Port Forwarding
Then, go to your router's configuration screen, and port forward TCP
to your mac's IP address. More info on port
forwarding can be found at